Frequently Asked Questions
Everything you need to know about your CHROME shopping experience.
What is the standard shipping timeframe?
We offer expedited domestic shipping, typically arriving within 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We accept returns for unworn items with original tags attached within 30 days of delivery. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
CHROME accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is crafted from organic cotton, recycled polyester, or sustainable fabrics to reduce our environmental footprint.